I received the wrong item
Our apologies for the inconvenience! Please contact us so we can promptly make it right.
My order arrived damaged
Our apologies for the inconvenience! Please contact us so we can promptly make it right.
I didn’t receve my package
Except for the occasional large full Unicorn box order all of our shipping is done through Canada Post. When we ship out your package you will be sent a tracking number, you can track it here.
Please contact us if you don’t receive your package within the expected time frame and ww will track it down.
I made a mistake on my order
Order the wrong products? Provided the wrong shipping address? Forgot to track your parcel and pick up from the post office in time?
We will gladly help resolve the issue, and request that you pay for any additional shipping incurred.
Please double check your order and shipping address before checking out. It is your responsibility to track and bring your parcel indoors promptly to minimize exposure to extreme heat or cold. At times Canada Post will hold the parcel at the post office and leave a card for pick up. If you do not pick up in the specified time, they will return your parcel to us.
What about Living Mushroom Cultures?
Due to their perishable nature, we can not exchange nor accept returns of living mushroom products like mushroom kits, sawdust spawn, plug spawn or liquid culture.
For peak viability we recommend using your mushroom products within weeks, and storing in a cool location until use. Refrigeration between 2-4C is ideal for the longest shelf-life. Even when refrigerated, the fungal mycelium continues to grow, and eventually mushrooms burst out one way or another.
Take care to not damage packaging as holes will allow access by mold spores and other contaminants.
Refunds will only be issued in the rare case of contamination in sealed cultures, or when there is no growth despite refrigerated storage and used within one month after purchase date.
What about Non-Perishable Products?
Non-perishable products in original packaging can be returned within 30 days. Products must be unused, in perfect condition and in original packaging. As soon as we receive the returned item, we will issue a refund minus the original shipping cost.
As a small family business, we regret that we can not refund original shipping, nor pay for return shipping. Please double check your order before paying, and reach out to us if you have questions prior to placing an order.
What about Non-Perishable Products?
Non-perishable products in original packaging can be returned within 30 days. Products must be unused, in perfect condition and in original packaging. As soon as we receive the returned item, we will issue a refund minus the original shipping cost.
As a small family business, we regret that we can not refund original shipping, nor pay for return shipping. Please double check your order before paying, and reach out to us if you have questions prior to placing an order.